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Conflict in the workplace is incredibly costly to the organization (p. 174). Costs of conflict can include employee turnover, wasted productivity, losing talented staff, absenteeism, negative patient outcomes, and more. Chapter 9 of your textbook lists 7 conflict management strategies that a skilled leader or manager should match to the specific situation they are meant to resolve (p. 182).
For this weekâs discussion, choose three of the seven strategies presented in your text to think critically about. For each of the three strategies, address the following:
Describe an example situation that this technique could be well-suited to solve
Discuss how the technique could resolve the situation and the specific considerations a leader must consider when using this technique
Think back to what you learned in Chapter 6 about the need for trust. How does this technique support or challenge trust between those in conflict? How does it help or hinder trust in the institution?
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