Understanding Quality Your team is developing a ladder that is 30% lighter than

Understanding Quality
Your team is developing a ladder that is 30% lighter than most competing products. Recent tests have indicated that there are quality problems with both the design of the ladder and manufacturing process used to create it.
For each of the 4 quality concerns listed in textbook pp. 44-45 (standards, conformance, excellence, and perception), describe factors teams might examine when considering each aspect of quality (OSHA and ANSI standards, for instance)
Using a template similar to the balance-scales on p. 46, list at least 5 scenario-specific costs of quality and 5 scenario-specific costs of poor quality.
The paper APA7 format. one reference is the doc attach.